Terms and Conditions

About us


Making a purchase could not be easier. Just browse our store, and add any item that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping basket, contact us immediately by phone and we will correct the mistake.

Payment can be made online by Visa, MasterCard, maestro, Visa debit, Solo, JCB and Paypal only.

Please note that orders will not be processed without full payment being authorized.

If you do not have a credit card or do not want to pay by credit card, please ring the office for our bank details, you can then make a bank transfer.

If we are out of stock of an item we will let you know by email.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case of a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Payment card security

The website currently takes payment via Paypal. We are never able to see the card details and your details are not held in clear text on any part of our site.

Back orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.



We deliver goods to the UK, EU and none EU countries and most other worldwide destinations. If you are interested in your order being delivered outside the UK please contact the office on +44 (0)1730829928.
We aim to dispatch orders within 24 hours of receipt (Monday to Friday). Depending on size and weight, the parcel will either go First Class Royal Mail, ‘signed for’ Royal Mail or via Courier.

The delivery cost on the website is an estimate. In most cases we aim to reduce delivery cost where we can.

Delivery time table
UK -  Orders should be received within 2 to 3 working days unless we email you.
EU – Orders should be received in 4-5 working days unless we email you.
Others – Orders for other destination may take longer. Exact timetables for specific destination can be provided upon request.

If the country that you wish the items to be delivered to is not on the list, please contact us by phone or email.

A copy of your invoice will be emailed the day your parcel leaves the warehouse.

Company details
Registration name: Aireau Fittings Ltd
Place of registration and office address:


The Street, Binsted

Alton, Hants

Gu34 4PB

United Kingdom

Registration number: 02661543
VAT number: 656510830


Returns, Refund policy and Cancellation

To cancel an order with us, please call +44 (0) 1730 829928 or email orders@aireau.co.uk as soon as possible after placing it. If we receive your instruction prior to dispatch we will refund the money back to your card or Paypal account.

If, however, your order has already been dispatched, you will need to await its receipt and then return the goods to us (should you still wish to cancel) unopened and as new, in order to receive a full refund of the purchase price (excluding postage and packaging).


Your rights to return goods are protected under the EU Distance Selling Directive.
To return an item, please first advise us of your intentions via email orders@aireau.co.uk or by phone 
+44 (0) 1730 829928 quoting your order reference number. 

We will accept purchases back – within 30 days of purchase – but they must be accompanied by a copy of the invoice. Returned item(s) must be undamaged and returned at the buyer’s expense.

For correctly delivered undamaged goods, refunds of outward postage will not be granted. For your own protection we suggest you obtain proof of posting of your return package.

Wrap the package securely and send it to:
Aireau Fittings Limited


The Street, Binsted

Alton, Hants

Gu34 4PB

United Kingdom

Please note that you will be responsible for both the cost of returning the goods to us and the outward delivery charges, unless we delivered the item to you in error or it is faulty.